Major- 1( propheliency in english language)
- Name of collage:- Maharani shree nandkuvarba arts & commerce College
- Name:- Gohil Shreyaba
- Year:- FY.BA (Sem-1)
- Subject:-English
- Paper name : Major - 1 ( prophelienncy in english literature
- Date :-
- Professor name:- Aamena mam
Home assignment:-
* Write in detail types of listening:-
- Introduction:
-} " Listening is a process of receiving, interpreting ,and reacting to a message received from the speaker".
-} Listening is important for good communication.
-} Listening is important for good communication.
-} When we are listen , we give our full attention to the speaker and try to understand what they mean .
-}We look at them , don't interrupt, and ask questions to make sure we get it.
-} This helps us build strong relationships, solve problems, and understand each other better.
-} Listening is not just about hearing words ,but also about understanding how the other person feels .
* There are five types of listening which are as follows:-
1.Appreciative listening:-
-} Appreciative listening is listening for deriving aesthetic pleasure, as we do when we listen to a comedian, musician , or entertainer .
2.Empathetic listening:-
-} Empathetic listening is when you try to understand how someone else is feeling.
-} You put yourself in their place and try to feel what they feel.
-} when you do this , you show that you care and understand them.
-} you ask questions to help them share more , and you don't judge or try to fix everything.
-} This helps people feel safe and heard , and it makes your relationships stronger.
-} A good example of empathetic listening is that practiced by nurses .
-} So that it gives a healing touch to the patient.
-} We must feel the person 's nerves .
-{ This can be done through phrases like ' I can understand what you have done through ',' It must be difficult to face such a situation,'etc.
-} Sometimes the situation is very sensitive and must be handled with caution.
3.Comprehensive listening:-
-} This type of listening is needed in the classroom when students have to listen to the lecturer to understand and comprehend the message.
-} Similarly , when someone is giving you directions to find the location of a place, comprehensive listening is required to receive and interpret the message .
4.Critical listening:-
-} Critical listening is also known as evaluative , judgemental , or interpretive listening, critical listening involves analysing, evaluating , and judging what is being said .
-} It is a careful and thoughtful way of listening to someone.
-} It's like being a detective, trying to figure out what's true and what's not .
-} When you listen critically, you don't just take what they say at face value .
-} instead, you analyse their words to see if they're using facts or just opinions.
-} You also evalute their tone to determine if they're sincere or trying to manipulate you .
-} Additionally ,you look for hidden meanings, trying to understand if they're saying something between the lines .
-{ By using your own knowledge and experience, you can make informed decisions and avoid being misled .
-} Critical listening is especially important when something is trying to convince you of something, like a salesperson or a politician.
-} By listening critically, you can make smart choices and stay informed .
5. Superficial listening:-
-} Superficial listening can be compared with hearing or passive listening.
-} One pretends to be listening by giving fake expressions to avoid offending the speaker .
-} However, not much is fed into the brain .
-} This happens,for area that is not of one's interest.
* Conclusion:-
-} Listening is a powerful tool that can change our lives .
-} When we listen well , we can understand people better , build stronger relationships , and make good decisions.
-} There are different ways of listening, like paying attention to details , understanding feelings, and thinking critically.
-} Good listening helps us connect with others, understand different perspectives, and find common ground .
-} it's a skill that takes practice, but it's worth it.
* Explain what is formal letters and it's type ?
Introduction:-
• Letter of credit is from a bank gurrentying that a buyer's payment to a seller will be recieve on time and for the correct amount.
• If the buyer is unable to pay on purchase the amount is paid by bank .
*Letter of inquiry:-
• A letter of inquiry is a letter return to inquire about something that you want to know when writing a letter of inquiry make sure to mention a list of all the details.
• You would want together about the product you would like to purchase or the service you would like to avaic.
*Defination of solicited:-
• When you write an inquiry letter in response to advertisement it is called solisited inquiry.
* Definition of unsolicited :-
• When you sent an inquiry letter to any company or organisation on your own aniciative to get information.
* Collection letter:-
• A collection letter is a return notification to inform a customer of his /her due payments it is an official message to borrower a collection letter may include reminders , inquires , warning or notification of possible ligal actions .
* Letter of quaration :-
• It is a formal letter written to quote the price of a particular product or service.
• it is send by a seller or a service provider when the customer request quaration letter .
* An order letter:-
• An order letter is written to an order of any items.
• it mentions details of the items required it must specify details like an address for delivery, the deadline for delivery, mode of delivery, etc.
* Claim letter:-
• A claim letter is a effective letter sent by a customer to a business or agency to identify a problem with a product or service .
• And it can also. refer to as a letter of complain.
* Sales letter:-
• A sales letter is a form of direct marketing that's design to attract potential customers to your product or service.
• It tells new prospects who you are and how your company can benefit them
* Cover letter:-
• Cover letters are written document typecally submitted a longside a job application or resume they serve as a way for jobseekers to introduce themselves to potential employees and provide about their. Skills , experience.
* Instruction letter:-
• Instruction letter serve the purpose of instructing but the form of letter.
• This letters are use so that the receivers can of.
* Credit letter:-
1.Letter requesting for the credit
2.Status inquiry letters
3. Replies to status inquires
* Collection letter :-
1.Inticial collection letter
2.sten collection
* Inquiry letter:-
1.Solisited / unsolicited inquiry
2.Replied to inquiry
* Cover letter:-
1. Acedmic cover letter
2 . business cover letter
Essay :-
* The power of active listening in effective communication:-
• Listening is a skill that requires active, rather than passive, participation to advance shared understanding and minimise misinterpretation. Lang, Floyd and Beine (2000) describe active listening as a skill that ‘focuses on attending to patients’ clues, ie, utterances and/or behaviors that are not explicit but may have special meaning and suggest unshared ideas, concerns, and expectations’.
• As the speaker continues more information is given. The listener is then able to collect the verbal and non-verbal data to gain a better understanding of what is being communicated
• In addition to non-verbal body language, clarify meaning and accuracy assists the listener to gain an understanding of what is being said and also helps to minimise misinterpretation. Misinterpretation occurs when a message is not understood as the sender had intended (Duck & McMahan 2009: 18). Carl Rogers advises that ‘a good rule of thumb is to assume that you never really understand until you can communicate this understanding to the others satisfaction’ (1987). Clarifying meaning and accuracy can be achieved in numerous ways including asking questions and paraphrasing. Paraphrasing allows the listener to check the accuracy of their interpretation of the speaker’s meaning by restating what has been said in their own.
• Part One: Options in Communicating, ultimately introduced other readers as well as myself the key components of understanding how scientific theory of listening can play a vital role in listening and comprehension. This section was broken down into six subtopics. The intro, 1. Communicating became important to me, in which Mr. Peterson explains how his personal experiences as well as witnessing others, made it easier for him understand the concept of balancing with communication.
• Investigating problems on both the doctors and patients side during the interaction at any medical appointment is key when interpreting statistics that relate to this matter. These aspects will be further explored later in this paper. The general consensus from many articles and studies indicate that miscommunication is a massive problem that impacts many individuals who die each year from miscommunication. Furthermore, each article shows a different perspective on where this error comes from and where, both doctor and patient, go wrong and what they can both do to improve the communication between them.
• Another aspect that must also be incorporated into this
• The 7% rule coined by Albert Mehrabian in his book “Silent Messages” states that “93% of communication is non-verbal, with 55% being body language and 38% being tone of voice; leaving only 7% of communication being verbal.” (“Silent Messages” Albert Mehrabian), and that ineffective or bad non-verbal communication can be just as detrimental during an interaction as verbal communication.
• Unfortunately, for doctors, the precision of the execution in this small 7% of communication is crucial when explaining challenging
• When a person is communicating with others, many aspects must be kept in mind so that communication is effective.
• Verbal and non-verbal communication forms the interactions that a person has with others. Susan recognizes the important role that communication plays in enhancing positive outcome in their counselling session. Susan’s verbal and non-verbal communication allow the couple to quickly become comfortable with her and open up about their feelings. Susan always faces the person that is talking and she maintains a proper amount of eye contact with that person. Not making eye contact gives the perception of not caring and excessive eye contact can make a person uncomfortable or feel intruded upon. Susan maintains a soft demeanor throughout the session by speaking in a calm comforting voice and having a relaxed posture. This non-verbal communication gives the couple the perception that Susan genuinely cares about what they have to say. Susan asks the couple to describe their relationship and how each individual feels about the state of the current relationship.
• Effective communication, both verbal and non-verbal constituents, is the foundation of a trusting and engaging therapeutic alliance between a patient and a health care professional (HCP), such as a physiotherapist (PT)1,2,3. The verbal constituent is what is said, such as posing an open ended question1. The non-verbal constituent, for purposes of this paper, refers to factors that give verbal cues (or content) context, such as the tone of voice1,2,3,6,7. Although communication requires both, non-verbal
• Active listening is taking information in and processing it, and about our physical demeanor and body language. The model for non-verbal communication referred to as SOLER describes five specific behaviors that encourage a listening posture: "Sit squarely"; "Open position"; "Lean towards the other"; "Eye contact; and "Relax" (Griffith, & Dunham, 2015). I first learned of the theory in nursing school, in particular, used in counseling however it can be utilized at any time such as when listening to friends. The Soler theory developed by Gerard Egan, a psychologist, believed non-verbal communication could significantly improve the effectiveness of communication between individuals (Griffith, & Dunham, 2015). Also, the approach shows how non-verbal
• Active Listening In Communication Essay :-
• Tony Robins hit the nail on the head when he said, “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” There are several different factors that influence the communication between medical professionals like doctors, nurses and respiratory therapists and the patients they treat. A few of these include the ability to explain or comprehend information, time spent face to face with patients, and the inability to practice active listening. The first interaction with a patient will set the tone for their care and the more comfortable a patient feels, the more they will divulge during their initial interview.
• Generally when a patient or their loved ones find themselves speaking to medical professionals in a medical crisis there is a tremendous amount of nonverbal communication that takes place. Nearly all individuals will demonstrate a classic submissive communication posture when listening to medical professional deliver information. Mrs. X is a patient and Mr. X is her husband, they received bad news from the medical team on the state of
• The ability to listen well is an important tool for understanding others. Sadly, very few people know how to listen well. In fact, most people can think of only one or two good listeners in their lives. Listening is not simply agreeing - it is much more. Good listeners are able to better understand and respond to others, complete assignments accurately settle disagreements before they escalate, and establish rapport with difficult people .
• Listening is an important form of communication. Unfortunately, many people who do not know how to listen believe they can listen well. They often say "I have been doing this all of my life of course I can listen". Listening is not inherited, or a personality trait, it is a skill that must be worked on and practiced.
• Effective Listening example:-
• Active listening includes a variety of behaviors which communicate to the other that they are heard and understood, that the feelings which underlie the words are appreciated and accepted, and that regardless of what the individual says, thinks or feels, they are accepted as a person by the listener. Active listening demands that the receiver of the message put aside the belief that listening is easy and that it happens naturally and realize that effective listening is hard work. Good listening encourages the speaker, promotes trust and respect, improves relationships, and makes resolution of problems more likely. Good listeners are prepared to listen, show interest, keep an open mind, listen critically, resist distractions.
# Refrences:-
1.https://www.bartleby.com/essay/Active-Listening-in-Effective-Communication-FKJ6BGPZVC
